Order numbers for each terminal separate, only use last 2 numbers sometimes overlap, causing confusion.
Orders are delivered by the 2nd terminal, causing confusion by customers at 2nd till
Congregate around garbage can for order pickup
No clear order pickup number broadcast
Order pickup in a separate area than second till
Lineup configuration leads to confusion due to unclear standing or lineup process.
Ordering coffee and donuts very fast due to placement.
Skills not being used to best ability
Sandwich area limited because of arrangement – only allows for 1 person comfortably.
Clutter around tills leads to people crowding the area.
Using the slack time to restock or prepare for the busy times
Cooks come out and observe what they are short on. Can that be improved by triggering low stock?
How are defects resolved? Cut in line?
Tasks dedicated to one position with ability to flex to another position
What is happening behind the counters?
Delivery of good to client clogs the area around till #2